Privacy Policy
Last updated: November 2025
QIAO values user privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the qiaocharger.com website or interact with us.
This Privacy Policy describes how QIAO (hereinafter referred to as the “Website”, “we” or “our”) collects, uses, and shares your personal data when you visit qiaocharger.com (hereinafter referred to as the “Website”), use our Services, or communicate with us via email or otherwise regarding Website matters (collectively, the “Services”). For this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.
Please read this privacy policy carefully.
1. Privacy Policy Changes
We may update this Privacy Policy from time to time, including to reflect changes in our practices or other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last Updated” date, and take any other measures required by law.
2. General Information
2.1 . QIAO is the controller of the personal information you provide as a data subject. This Privacy Policy applies to this Service and to any data subject accessing and using this Service. After obtaining the voluntary, explicit, informed, and unambiguous consent of the relevant data subject, QIAO will process data in accordance with the law, fairly, and transparently, and undertakes to comply with all relevant legal obligations.
2.2 Scope of Data Collection
We may collect the following categories of personal information:
—Contact Information: Name, Company Name, Position, Email Address, Phone Number, and Contact Address;
—Website usage information: IP address, browser type, access time, page dwell time;
—Form data: Information submitted through the ” Partners with Us ” or ” Resellers ” forms;
—Marketing data: Subscription preferences, marketing interaction records;
—Support Log: Your communication with our customer service or sales team.
3. How to use information
We will use your personal information for the following purposes:
- Respond to your inquiries or cooperation requests;
- Handling product orders or after-sales service;
- Improve website functionality and user experience;
- We will send you information related to our products or industry (with your consent).
- To fulfill legal obligations or protect the legitimate rights and interests of the company and its users.
4. Cookies and Tracking Technology
To improve user experience, we use cookies to collect information related to your use of this service through the website. Cookies are data storage and retrieval systems installed on user devices (computers or mobile devices) and are used as described in this policy to provide a better browsing experience.
4.1 By browsing and using this service, you agree to the installation of cookies on your device for the purposes described in this policy. If you choose not to accept our cookies, this service may be affected; some functions may not be available, or you may not be able to browse through this service. You can manage or refuse cookies through your browser settings or the cookie preferences at the bottom of the website.
4.2 Cookie types and purposes used:
A. Technical cookies: allow users to browse services and use their options or services, such as traffic control and data communication, session identification, access to restricted sections, remembering elements that make up an order, performing a purchase procedure, applying for registration or participating in an event, using security elements while browsing, storing content for broadcasting video or audio, or sharing content.
B. Personalized cookies: Allow users to access services with certain predefined functions based on certain criteria on the user’s device (such as language, browser type used to access the service, regional configuration for accessing the service, etc.).
C. Analytical Cookies: These cookies are used by QIAO or third parties to allow the website owner to monitor and analyze the behavior of website users. The information provided by these cookies is used to measure website users’ activities and identify their browsing patterns in order to improve the website and QIAO ‘s services based on data analysis of how users use the service .
D.Advertising cookies: Used to effectively manage advertising space on a website, including collecting information about user browsing behavior. These cookies can tailor advertising content to user needs, making it more relevant.
5. Data sharing and third-party services
We may share information with the following categories of third parties solely for business operations purposes:
- Website hosting and CDN: Cloudflare or equivalent services;
- Analytics and Advertising: Google Analytics, Google Ads;
- Email and Customer Relationship Management: HubSpot, Mailchimp;
- Legal and audit service providers: Shared only to the extent of compliance.
All third parties have signed data processing agreements to ensure that they use the data within a legal and secure scope.
6. Data storage and retention period
We will set appropriate retention periods based on the nature, purpose, and legal requirements of different types of data, and adopt a regular cleanup mechanism to ensure that your information is not stored for a long period of time or without purpose.
Upon expiration of the data retention period or completion of the relevant purpose, we will delete or anonymize your personal information in accordance with the law.
6.1 Data Storage Principles
Necessity principle: We retain data only for the time necessary to achieve the purpose of collection.
Minimization principle: We will delete or anonymize personal information that is no longer used for providing services, legal retention, or security monitoring.
Security principle: All stored personal data is encrypted or isolated to prevent unauthorized access or tampering.
6.2 Retention periods for different types of data
| Data types | Retention period | illustrate |
| Contact information (name, email, phone number, etc.) | 3 years | Used for business communication, customer service, and after-sales records. |
| Forms and Inquiry Records | 3 years | Used for after-sales and business follow-up. |
| Website logs and IP information | 6 months | For security auditing and attack prevention purposes |
| Cookies and behavioral analytics data | 14 months | According to Google Analytics’ default storage period |
| Contracts, payments and tax records | 7 years | Keep in accordance with financial regulations |
| Legal dispute or complaint records | Three years after the case ended | Used for legal compliance and traceability |
| Backup data | Maximum 12 months | Periodic rolling over deletion mechanism |
We regularly (every 6 months) review the necessity of data storage, and if we find data that has exceeded its retention period and is no longer necessary to retain, we will safely destroy it.
7. Your Rights
We respect and protect your rights regarding the protection of your personal data. Depending on applicable laws in different regions (including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and China’s Personal Information Protection Law (PIPL)), you have the following rights:
- Right to Access/Right to Information: You have the right to request access to the personal data we hold about you, including details of how we use and share your data.
- Right to erasure: You have the right to request that we delete the personal data we hold about you.
- Right to Correction: You have the right to request the correction of inaccurate personal data we hold about you.
- Data portability right: You have the right to obtain a copy of the personal data we hold about you, and in certain circumstances and with certain exceptions, you have the right to request that this data be transferred to a third party.
- You have the right to object to the sale, sharing, or targeted advertising: You have the right to instruct us not to “sell” or “share” your personal data, or to object to our use of your personal data for “targeted advertising” purposes in accordance with applicable data protection laws. Please note: If you access our website with your “Global Privacy Controls” opt-out preference enabled, we will automatically consider this as a request to object to the sale or sharing of the device and browser information you use to access the website, depending on your location.
- Restricted Processing: You have the right to request that we stop or restrict the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right of Appeal: If your application is rejected, you have the right to appeal our decision. You can appeal by replying directly to our rejection letter.
- Managing communication preferences: We may send you promotional emails, and you can choose to stop receiving such emails at any time via the unsubscribe link in the email. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.
Method of exercise:
us via email: support@qiaocharger.com
respond to your request within 7 days of receiving it .
8. Data security
We have established a comprehensive information security management system to prevent unauthorized access, leakage, loss, tampering, or damage to data. This mainly includes:
Technical security measures:
- HTTPS / SSL encrypted transmission;
- Server port access control;
- Firewalls and intrusion detection systems;
- Data backup and encrypted storage;
- Regular security scans and vulnerability patching.
Organizational and management measures:
- Employee privacy protection training;
- Data access tier system;
- Confidentiality agreements and supplier compliance assessments;
- Emergency response and recovery plan.
We will continue to improve our security strategies to address emerging cybersecurity risks.
9. International data transmission
Because our business spans global markets, your personal information may be processed or stored on servers in China, the European Union, the United States, and other locations.
To ensure the legality and security of cross-border transfers, we will take the following measures:
- Standard Contract Terms (SCC): Signing EU standard contract terms with overseas recipients;
- Encryption and anonymization: Only necessary business data is transmitted;
- Due diligence and compliance certification: We only work with third-party service providers who have passed ISO 27001 or equivalent certification;
- Data minimization: Cross-border transfers do not contain sensitive personal information unless you explicitly authorize it.
10. Contact
exercise any of your rights, please call us or email us at support@qiaocharger.com