Term & Condition

1. Terms and Rules

Last updated: November 2025

Welcome to the official QIAO website:qiaocharger.com.

Please read these Terms and Conditions carefully before using this website. These Terms and Conditions outline the rules and obligations you must abide by when accessing, browsing, and using this website and its related services. By accessing or using this website, you agree to be bound by these Terms and Conditions.

2. Definition

In this clause:

“Company,” “We,” “Our,” and “Us” refer to QIAO or its parent company, Group Innovation Energy.

“You” or “user” refers to an individual or business that accesses, browses, or uses this website.

“Website” refers to qiaocharger.com and all its subpages, subdomains and services.

“Products” refers to all AC electric vehicle charging stations, accessories, and related solutions provided by QIAO.

3. Website Usage Guidelines

3.1 Purpose of use

This website is intended only for corporate users, distributors, project contractors, and corporate clients.

Used to learn about QIAO brand AC charging pile products, OEM/ODM cooperation, and related technical services.

You may browse, download, or print the content of this website for non-commercial reference purposes.

However, all copyrights and related notices must be retained, and no modifications or redistribution of the content is permitted.

3.2 Prohibited behaviors

When using this website, you may not engage in any of the following activities:

• Unauthorized commercial use

No text, images, product data, videos, or marketing materials from this website may be used for commercial purposes without QIAO’s written permission.

• False statements or impersonation

It is prohibited to forge or impersonate QIAO, its partners or employees, or to conduct any form of business activity in the name of QIAO.

• Unauthorized access or interference

You are prohibited from attempting to access restricted areas, servers, or databases of the website, or from interfering with the normal operation of the website in any way.

• Data scraping and reverse engineering.

The use of automated programs, robots, or other methods to collect, mirror, scrape, or reverse engineer website content is prohibited.

• Upload malicious code

Uploading viruses, Trojans, or any other malicious programs that may damage the website or user systems is prohibited.

• Illegal or fraudulent use

This website is prohibited from being used for any illegal, fraudulent, or infringing activities on the legitimate rights and interests of third parties, including making false inquiries, impersonating others to register, or publishing false information.

3.3 Inquiry and Information Submission

If you submit an inquiry or contact form through the website, you must ensure that the information you provide is true, complete, and accurate.

If a user is found to have provided false, misleading, or abusive information, QIAO has the right to suspend or permanently terminate contact and access to that user.

3.4 Service Modification and Termination

QIAO reserves the following rights without prior notice:

To modify, suspend or terminate any part of the content or functionality of this website;

Restrict user access to specific pages or modules;

Delete, update, or correct any inaccurate or outdated information.

QIAO shall not be liable for any direct or indirect losses caused by website modifications, suspension,or termination.

3.5 Compliance with the law

Users must comply with all applicable international, national, and regional laws and regulations when accessing or using this website.

This includes, but is not limited to, legal provisions related to data protection, export control, privacy and security, and intellectual property.

If a user’s behavior violates the aforementioned laws and regulations, the user shall bear the relevant responsibilities.

4. Intellectual Property Statement

1. This website and all its contents (including but not limited to text, images, photos, designs, icons, logos, videos, product drawings, technical data, databases, web page layouts, source code, etc.) are legally authorized for use by our company or third parties and are protected by international copyright, trademark, patent and other intellectual property laws.

• Without the written permission of this company, no entity or individual may reproduce, reprint, publish, display, modify, disseminate, or use for commercial purposes in any way. Any commercial use of the content of this website (including for marketing, product catalogs, e-commerce platform display, etc.) must obtain prior written authorization from this company and clearly define the scope of the authorization.

• The company name, QIAO, ReliaEnergy, and their trademarks and logos are the property of the company (or are authorized by the company) and may not be used without permission.

• If a user believes that the content of this website infringes upon their legal rights (such as copyright), please submit a written request and provide necessary proof to our company using the contact information provided on this website. Our company will verify and process the request within a reasonable time.

5. Product Information and Accuracy

1. The product information displayed on this website (including images, technical parameters, certification information, application scenarios, suggested configurations, pricing information, etc.) is for reference only. The actual product specifications, parameters, accessories, and certifications shall be subject to the final contract, product manual, or technical documents confirmed in writing by both parties.

2. While we strive to ensure the timeliness and accuracy of the website content, we do not guarantee its completeness, accuracy, error-free nature, or lack of omissions. Due to information updates or layout reasons, the information displayed on the website may differ from the actual products. Users should refer to the officially signed order/contract or product technical manual.

3. The company reserves the right to correct, modify, or remove any typographical, descriptive, or technical errors that may exist on the website without prior notice to users.

6. Orders, Quotations, and Business Cooperation

1. Inquiries and Quotations

• Any inquiry (RFQ), form, or email submitted by users through the website is an expression of intent and does not constitute a formal order or commitment to price from our company.

• Any written quotation from our company (including email confirmation) shall become effective only after clearly specifying the validity period, quantity, delivery terms, payment terms and being signed by our company.

2. Formal orders and contracts

• If both parties reach a transaction agreement, the formal contract signed by both parties shall prevail, and the terms of the contract shall take precedence over the content of this website or these terms.

• Order confirmation, production and delivery, acceptance and payment are subject to the terms of the contract.

3. Customization/OEM/ODM

• For OEM/ODM and deep customization projects, both parties should sign a special cooperation agreement and reach clear agreements on technology development, intellectual property ownership, prototype acceptance, mass production delivery and confidentiality matters.

7. Warranty, Returns and After-Sales Service

After-sales policies such as product warranty, return, and repair shall be subject to the contract between the two parties, the product warranty card, or the warranty instructions provided with the product.

Subject to applicable laws, our company shall not be liable for warranty in the following circumstances: failures caused by improper use by the user, unauthorized modification or repair, accidents, natural disasters, incompatibility of third-party software/hardware, or failure to install or maintain in accordance with the instruction manual.

For after-sales support, users should submit a work order or inquiry through the official contact information provided on this website. After confirming the attribution of responsibility, our company will provide corresponding services in accordance with the contract or warranty terms.

8. Disclaimer and Limitation of Liability

1. Disclaimer

• The content contained on this website is for reference only. Our company makes no express or implied warranties regarding the completeness, accuracy, suitability or timeliness of the content (including, but not limited to, warranties of merchantability or fitness for a particular purpose).
• Our company assumes no direct or indirect responsibility for any actions or decisions made by users based on information from this website.
• Limitation of liability

• To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages (including loss of profits, business interruption, loss of data, loss of goodwill, etc.) that may arise from the use of or inability to use this website or from reliance on the content of this website.
• If any legal liability arises attributable to the Company, regardless of the legal theory on which it is based, the Company’s total liability to the user (whether direct or indirect) shall not exceed the total amount actually paid by the user to the Company for the relevant products/services within 12 months prior to the incident, unless otherwise mandated by applicable law.

3. Liability for Compensation

• If a user violates these terms, uses this website for illegal activities, or infringes on the rights of a third party, resulting in any loss, claim, or expense (including reasonable attorney’s fees) suffered by the Company, the user shall be fully liable for indemnification and hold the Company harmless.

9. External Links and Third-Party Content

1. This website may contain links to third-party websites or resources (including partners, references, or media reports). These links are provided for user convenience only and do not imply the company’s endorsement of or assumption of any responsibility for the third-party website.

2. Our company assumes no responsibility for the content, privacy policies, or business practices on third-party websites; users should make their own careful judgments and bear the risks.

3. If users wish to provide external links to our company’s content on this website, they should comply with our company’s written authorization policy regarding external links and should not mislead third parties or imply any unauthorized cooperation with our company in any way.

10. Privacy and Data Protection

1. Our company highly values the protection of users’ personal information and privacy, and has formulated a “Privacy Policy” to explain how we collect, use, store, transmit, and protect user data. By accessing this website, you agree to our “Privacy Policy”.

2. If you are located in the EU/UK or other applicable regions, you have relevant legal rights to your personal data (access, correction, deletion, restricted processing, data portability, objection, etc.). Please refer to the Privacy Policy on this website for details.

3. This website uses third-party analytics tools such as Google Analytics and Google Search Console to improve our services. If you are an EU/UK user, please consent to or refuse third-party tracking through the Cookie Control Center.

11. Cookies and Consent Mechanisms

This website uses cookies (including essential cookies, performance/statistical cookies, functional cookies, and marketing/advertising cookies) to improve user experience and collect anonymous analytical data.

Upon first visit to this website, a cookie consent box will pop up. You can choose “Accept all” or “Set preferences” and reject unnecessary cookies. Users can adjust their preferences at any time through their browser or cookie control center.

If you refuse cookies or disable related scripts, it may affect some functions or reduce the user experience (such as form autofill, personalized content recommendations, etc.).

12. Export Control and Compliance

Given that our products and some technologies may be subject to export control laws (including but not limited to Chinese export controls, U.S. export controls and related sanctions), users should ensure compliance with applicable laws, regulations and administrative measures when purchasing, importing, reselling or otherwise disposing of our products.

If the product is exported to a restricted country/region, a restricted entity, or a restricted end-use, or if technical support is provided, the user must obtain the relevant license in advance and provide the company with the necessary compliance documentation.

Our company reserves the right to refuse, suspend, or terminate any related orders and take necessary compliance measures upon discovering any transactions or behaviors that violate export control or sanctions regulations, and the user shall bear all responsibilities and consequences arising therefrom.

13. Divisibility

If any provision of these Terms is held to be illegal, invalid, or unenforceable by a competent court or other authority, such provision shall be deemed severable and separable from the invalid provision to the extent necessary, without affecting the validity and enforceability of the remaining provisions. The remaining provisions shall remain in full force and effect.

14. Force Majeure

If the Company is unable or delayed in fulfilling its obligations due to force majeure events (including but not limited to natural disasters, war, terrorist attacks, government bans, pandemics, cyberattacks, supply chain disruptions, telecommunications or internet failures, etc.), the Company shall be exempt from liability for the duration of the force majeure event. Following the occurrence of a force majeure event, both parties shall determine the subsequent handling measures through friendly consultation.

15. Amendment and Effectiveness of Terms

The company reserves the right to revise these terms at any time. The revised terms shall take effect from the date of publication on this website and supersede the previous version.

For significant modifications (such as restricting user rights or adding significant obligations), the company will notify users through website announcements or other appropriate means, but does not need to obtain the user’s separate consent.

By continuing to use this website, users are deemed to have accepted the revised terms; if users do not agree, they should immediately cease using this website and contact the company.

16. Dispute Resolution and Applicable Law

The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of the People’s Republic of China (provided that no mandatory provisions of applicable law are violated).

Any dispute arising from these Terms or the use of this website shall first be settled amicably through negotiation between the parties. If the negotiation fails, either party may bring a lawsuit in the People’s Court with jurisdiction in the place of registration of this company (or, if the parties agree otherwise, the agreement shall prevail).

17. Contact Information

If you have any questions, comments, or information disclosure related to these terms or this website, please contact us through the following methods:

Contact email: support@qiaocharger.com