FAQ on Warranty
Can I get warranty service without registration?
Yes! But you must keep the purchase receipt, the warranty period is calculated based on the production date plus 456 days.
What should I do if the invoice is lost?
Contact the purchasing platform to reissue the invoice → Or provide order payment screenshot + logistics record (must include product information).
Is warranty available for products purchased overseas?
Yes.
How is the warranty period calculated?
Based on the purchase receipt date → If no receipt is available, use the production date plus 456 days.
Which situations are not covered by warranty?
Human damage (e.g., water damage or cracks from drops) | Unauthorized modifications through non-official channels | Damage from natural disasters.
Core Warranty Policy
After-sales Service Terms:
1.30-day no-reason return/exchange;
2.Warranty Period:Free repair for quality issues within 2 years;Paid repair service for non-human-induced failures beyond 2 years.
3.Warranty Coverage: Free repair for failures caused by non-human factors (determined by certified technicians) under normal use per the manual.
4.Warranty Exclusions Free warranty service is excluded under the following circumstances:
1）Invalid, altered, or mismatched proof of purchase
2）Exceeding the 2-year warranty period
3）Damage caused by failure to follow product manuals for usage, maintenance, or storage
4）Malfunctions due to foreign object ingress, unauthorized disassembly, natural disasters (e.g., lightning, fire, flood), or external factors (e.g., voltage incompatibility, liquid exposure)
5）Other damages resulting from abnormal use or force majeure
5.Additional Notes: For malfunctions beyond warranty coverage or period, paid repair services are available. These terms constitute the final and exclusive warranty provisions, excluding all other express or implied commitments.
For inquiries or assistance, contact our after-sales team. We are committed to supporting you!