Shipping & Return Policy
Thank you for shopping with QIAO EV Charger. This page explains how we ship your EV charger orders and how our return, exchange, and refund process works.
Shipping Policy
Order Processing Time
Orders are normally processed within 2–3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays observed by our fulfillment team.
If we cannot ship your order within the stated processing time, we will notify you by email. You can choose to accept the delay or cancel the order.
Shipping Destinations and Delivery Time
Enter your shipping address at checkout to see the available shipping methods, shipping costs, and estimated delivery times for your order. Delivery estimates do not include order processing time.
Delivery dates are estimates and are not guaranteed. Customs clearance, weather, carrier delays, and local holidays may affect delivery.
We cannot ship to P.O. boxes or APO/FPO military addresses. Please provide a physical street address at checkout.
Customs, Duties & Taxes
International orders may be subject to one or more import-related charges, such as customs duties, import taxes, or customs clearance fees, depending on the destination country and applicable local regulations. Unless otherwise stated at checkout, any applicable charges are not included in the product price or shipping fee and are the customer’s responsibility. We recommend checking with your local customs authority before placing an order.
Order Tracking and Delivery Issues
Once your order ships, you will receive a confirmation email with a tracking number. If you have not received a shipping confirmation after the processing period, please contact us at [email protected].
If your package arrives damaged, is missing items, or is marked as delivered but you have not received it, contact us with your order number and any available tracking details. Photos of damage can help us investigate. We will look into the issue and let you know what happens next.
Order Cancellations
You can request to cancel an order at no charge before it ships. If it has already shipped, contact us as soon as possible. We will explain the available next steps, including the return process described below. This does not affect any cancellation rights you may have under applicable law.
Return & Refund Policy
30-Day Returns
If you purchased directly from the QIAO Charger website, you may request a return within 30 days of delivery if you change your mind. To qualify under this policy, the product must be unused, uninstalled, and in its original condition. It must be returned with its original packaging and all supplied cables, accessories, manuals, and other components.
You may open the packaging to inspect the product. Please keep the packaging and all included items if you think you may return it.
This 30-day policy does not apply to products that have been installed, wired, used, altered, or damaged after delivery. It also does not apply to products with missing components or removed or altered identification labels, or to products made to your individual specifications or clearly personalized. If you are unsure whether your order qualifies, contact us before sending it back.
Damaged, Incorrect, or Faulty Products
If your order arrives damaged, is missing items, or contains the wrong product, contact us at [email protected]. Include your order number, a description of the issue, and photos if available. We will review the issue and let you know the next steps.
If a product develops a problem after installation or use, see our Warranty Policy for manufacturer warranty coverage and our After-Sales Service Policy for the service process. The 30-day return conditions do not apply to faulty product claims. You can still contact us about a fault if the product has been installed or used, or if more than 30 days have passed since delivery.
How to Request a Return
- Email [email protected] with your order number and the reason for your request. For a return because you changed your mind, contact us within 30 days of delivery. We aim to respond within three business days.
- We will provide the correct return address, packing instructions, and a return reference number if needed. We will also explain how to arrange return shipping and who pays for it.
- Pack the product securely and send it to the address provided. We recommend using a tracked shipping method and keeping your proof of shipment.
- After your return arrives, we normally inspect it within 3–5 business days and email you about the outcome.
Please contact us before sending a return so that it reaches the correct address. A delay in receiving a return reference number does not reduce any cancellation rights you may have under applicable law.
Return Shipping Costs
If you return an eligible product under our 30-day policy because you changed your mind, you are responsible for the cost of shipping it back to us.
If a product is defective, was damaged in transit, or we sent the wrong product, we will provide a prepaid return shipping label when a return is needed. Please wait for our instructions before shipping it.
Refunds and Exchanges
For approved returns under our 30-day policy, we normally issue a refund to your original payment method within five business days after receiving and inspecting the product. Your bank or payment provider may take additional time to make the funds available.
If you return a product because you changed your mind, the original shipping charge is generally not refunded unless applicable law requires it. Any extra amount paid for express or premium delivery is generally not refunded.
If you would like a different model, please return the eligible item and place a new order. For a damaged, incorrect, or faulty product, contact us first so we can assess the issue and explain the available options.
Your Consumer Rights
This policy does not limit any cancellation, refund, or other consumer rights you may have under applicable law. Where those rights provide different return conditions or refund deadlines, the applicable legal requirements take priority.
Email：[email protected]
Whatsapp：+86 18923769556
