QIAO Charger After-Sales Service Policy
If you need help with a QIAO Charger product, this page explains where to request service, what information to prepare, and what to expect during the assessment and resolution process.
For the manufacturer’s warranty period, coverage, and exclusions, see our Warranty Policy. If you purchased directly from our website and want to return a product because you changed your mind, see our Shipping & Return Policy.
Where to Request Service
Please contact the sales channel where you purchased your QIAO Charger product.
If you purchased directly from the QIAO Charger website, email [email protected]. If you purchased from a distributor, retailer, installer, or online marketplace, contact the seller associated with your order.
If you are unsure which seller should handle your request, email [email protected] with your order information. Our support team can help you identify the appropriate contact.
If your product develops a fault, you can still contact the seller for help after it has been installed or used, or after 30 days have passed since delivery.
Information to Prepare
When contacting QIAO Charger support, please prepare:
| Information | What to Provide |
|---|---|
| Product Details | Product model and serial number (SN), if available. |
| Purchase Details | Purchase channel, order number, and proof of purchase, such as an invoice, receipt, order confirmation, or order screenshot. |
| Issue Description | A clear explanation of the problem and when it occurs. |
| Contact Details | Your name and an email address where you can receive service updates. |
If available, include relevant error codes, photos, videos, or app screenshots. The service team may also ask for your vehicle model, installation details, or power supply information if these help with the assessment.
Please do not include bank card details or other sensitive payment information. If a replacement or shipment is needed, the service team will request your delivery address separately.
How We Handle Your Request
1. Submit Your Request
Contact the seller associated with your original purchase and provide the information listed above. If you purchased directly from the QIAO Charger website, email your request to [email protected].
For requests sent directly to QIAO Charger support, our customer service team will reply by email within one business day to acknowledge your request and confirm what information is needed. This acknowledgement does not mean that the technical assessment is complete or that warranty coverage has been approved.
2. Technical Assessment
The service team will review the information you provide and may guide you through basic troubleshooting. We may ask for additional photos, videos, error codes, or other details to help identify the cause of the issue. Do not disassemble or repair the product unless instructed by an authorized technician.
If the reported problem occurs intermittently, please tell us when it happens and share any available evidence. If the assessment does not identify a product fault, the team will explain its findings and any recommended next steps. You may contact us again if the problem continues or you have new information.
3. Service Resolution
After the assessment, the team handling your request will explain the findings and proposed next steps. Depending on the findings, the Warranty Policy, and any rights you have under applicable law, these may include technical guidance, repair, replacement, or another appropriate remedy. Please wait for instructions before shipping a product or arranging a repair.
Repair, Replacement and Shipping
If the assessment confirms that the issue is covered by the QIAO Charger manufacturer’s warranty, the team handling your request will explain the approved repair or replacement arrangements. QIAO Charger covers approved repair costs, replacement parts, and related shipping arranged or authorized by QIAO Charger.
If a product needs to be returned, the team will provide shipping instructions and explain the arrangements before you send it. Please do not arrange a repair or shipment on your own unless instructed to do so.
Email：[email protected]
Whatsapp：+86 18923769556
