QIAO Charger Warranty Policy
This Warranty Policy explains the warranty coverage provided for QIAO EV chargers and accessories, including the warranty period, coverage, exclusions, available remedies, service responsibilities, and how to request warranty service.
Warranty Coverage Overview
| Warranty Item | Coverage Details |
|---|---|
| Warranty Period | Two years |
| Warranty Start Date | Date of manufacture |
| Warranty Verification | Verified using the product serial number (SN) |
| Applicable Products | QIAO Charger EV chargers and accessories |
| Approved Warranty Costs | For approved claims, QIAO Charger covers repair, replacement parts, and related shipping arranged or authorized by QIAO Charger. |
| Service Channel | Warranty service should be requested through the original purchase channel. |
Warranty Period and Verification
QIAO Charger provides a two-year manufacturer warranty for EV chargers and accessories, beginning on the date of manufacture. For products with a serial number (SN), we use it to verify the manufacturing date and determine whether the product is within the warranty period.
When requesting warranty service, please provide the product serial number, where available, and proof of purchase. Proof of purchase helps us identify the original seller and order details; it does not change the start date of the manufacturer’s warranty.
What the Warranty Covers
This manufacturer’s warranty covers defects in materials, components, or workmanship that cause a QIAO EV charger or accessory to fail during the warranty period, provided the product was installed and used according to its instructions.
Our support team will assess each reported issue. We may review the product information, fault description, error codes, photos, videos, or other relevant details to determine whether the failure is covered. If the problem occurs intermittently, please tell us when it happens and provide any available evidence. A fault does not need to be visible on the outside of the product to be considered for warranty coverage.
What the Warranty Does Not Cover
This manufacturer’s warranty does not cover damage or failures caused by:
- Installation, use, maintenance, or storage that does not follow the product instructions.
- Accidents, misuse, impact, or other accidental physical damage.
- Unauthorized modifications, disassembly, or repairs that cause or contribute to the reported failure.
- External electrical problems, including an incompatible power supply or wiring faults.
- External events such as fire, flooding, or lightning.
Warranty repair or replacement is also not provided when a technical assessment finds no defect in the QIAO Charger product, or finds that the reported issue is caused by external equipment or conditions rather than the product. If the problem is intermittent or you have new information, you may contact us again so we can review it.
We assess water ingress based on its cause and the product’s rated conditions of use. A fault caused by a defect in the product’s sealing or construction may still be covered.
Warranty Remedies and Costs
If a fault is confirmed as covered under this manufacturer’s warranty, QIAO Charger will recommend an appropriate remedy based on the technical assessment. This may include repair, replacement of affected parts, or replacement of the product. If troubleshooting can resolve the issue, our support team will explain the steps to take.
For an approved warranty claim, QIAO Charger covers the cost of the approved repair, replacement parts, and related shipping arranged or authorized by QIAO Charger. If we need you to return the product, we will explain the shipping arrangements and provide a prepaid return shipping label where applicable. Please wait for our instructions before sending the product or arranging a repair.
Returns and Warranty Claims
If you purchased directly from the QIAO Charger website and want to return a product because you changed your mind, please see our Return & Refund Policy for the 30-day return conditions.
If the product is faulty, you can still request help after it has been installed or used, or after 30 days have passed since delivery. The 30-day return conditions do not determine whether a faulty product is covered by this manufacturer’s warranty or by your rights under applicable law.
Requesting Warranty Service
Please contact the channel where you originally purchased the product. If you purchased directly from the QIAO Charger website, email [email protected]. If you purchased through a distributor, retailer, installer, or online marketplace, contact the seller associated with your order.
Provide the product model, serial number (if available), proof of purchase, and a clear description of the issue. Include relevant error codes, photos, videos, or app screenshots if available. We may request additional information during the technical assessment.
If you are unsure whom to contact, email [email protected] with your purchase information. Our support team can help you identify the appropriate service channel. For details on how service requests are handled, see our After-Sales Service Policy.
Consumer Rights
This manufacturer’s warranty is provided in addition to your statutory consumer rights. Its start date and coverage conditions do not limit or replace any rights you may have against the seller under applicable law.
Email：[email protected]
Whatsapp：+86 18923769556
